Customer lifecycle
Coordinate prospect intake, onboarding, servicing, review, remediation and closure across teams and systems.
Industries / BFSI
Connect customer experience, controlled operations and trusted data.
CX24 can combine digital platforms, governed data, applied AI and managed services to support customer onboarding, servicing, compliance and remediation under client policies and decision authority.
BuildPlatforms and workflow foundationsEnableGoverned data and automationOperateCustomer lifecycle and control work
Industry priorities
Every customer event carries service, data and control context.
Customer journeys cross channels, systems, documents, risk indicators and accountable decisions. CX24 can connect technology and operational execution while keeping policies, exceptions, evidence and human authority visible.
Financial crime control
Support KYC, KYB, screening, due diligence preparation, quality review and escalation with traceable evidence.
Data and system trust
Improve data quality, lineage, reconciliation and integration so case decisions use current, attributable information.
Governed automation
Apply workflow and AI where validation, monitoring, exception handling and accountable human decisions remain explicit.
Solutions for BFSI
Capabilities connected to the industry outcome.
Industries describe who CX24 serves. Build, Enable and Operate describe the capability groups that can be assembled around the requirement.
Build
Create the platforms and information foundations behind controlled customer workflows.
- Customer and case management applications
- APIs, identity and enterprise integration
- Data pipelines, quality and lineage
- Analytics and decision support products
Enable
Improve throughput without hiding risk, evidence or decision authority.
- Workflow orchestration and exception routing
- Document and information extraction
- Applied AI with human review and monitoring
- Operational dashboards and control evidence
Operate
Execute recurring work under documented procedures and client policy.
- Onboarding, KYC and KYB preparation
- Screening, review and remediation support
- Data, reconciliation and back office operations
- IT support, quality and escalation handling
Connected lifecycle
A visible customer lifecycle from engagement through review and remediation.
Technology and operations can be scoped together or independently, with policy interpretation and regulated decisions retained by authorised client teams.
Engage and onboard
Capture customer intent, identity information, documents and product context.
Verify context
Prepare KYC or KYB evidence and resolve incomplete or inconsistent information.
Screen and assess
Run approved checks, organize results and route risk indicators for review.
Service
Maintain accurate information and controlled support across relationship events.
Monitor and refresh
Identify relevant changes and prepare periodic or event driven review work.
Remediate and close
Resolve exceptions, preserve evidence and complete authorised outcomes.
Relevant capabilities
Capabilities you can engage.
Each link opens a dedicated capability page covering scope, deliverables, engagement structure and control boundaries.
Managed Services
Compliance, risk and BFSI operations
KYC, KYB, screening, review, monitoring and remediation support.
Explore capability →TechnologyDigital platforms and integration
Applications, APIs, workflows, identity and observability.
Explore capability →TechnologyData engineering and analytics
Pipelines, quality, lineage, analytics and decision products.
Explore capability →TechnologyAI and intelligent automation
Applied AI with validation, human authority and monitoring.
Explore capability →Managed ServicesData and back office operations
Document, transaction, master data and reconciliation workflows.
Explore capability →Managed ServicesIT and technical support
Service requests, incidents, triage, knowledge and escalation.
Explore capability →Managed ServicesManaged Services overview
Transition, controls, trained capacity and measurable service governance.
Explore capability →KYC and KYB coverage
The right checks for every customer structure.
CX24 can support onboarding, due diligence, periodic review and remediation across the 14 customer categories below. Each model connects identity and legal status, relevant ownership and control, screening, purpose, funding and ongoing activity. Select a category for its detailed evidence and review focus.
Individual
Identity, occupation, relationship purpose and expected activity, with source of funds and wealth checks proportionate to risk.
View KYC focusPrivate Legal Entities
Sole Proprietorship, Partnership and Private CompanySeparate checks for sole proprietorships, partnerships and private companies, connecting business activity to ownership and account authority.
View KYC focusListed Company
Corporate and listing evidence, governance, major holders and the exact legal entity entering the relationship.
View KYC focusTrust
Trust purpose, governing documents, relevant parties, reserved powers, asset provenance and distributions.
View KYC focusFunds
Fund vehicle, manager, general partner, investor requirements, service providers and subscription or redemption flows.
View KYC focusPension Plan
Plan structure, sponsor, trustees or administrators, contribution sources and benefit payment controls.
View KYC focusFamily Office
The office’s legal structure, family wealth, mandates, underlying vehicles and authority over assets.
View KYC focusBanks
Banking licence, ownership, control environment, customer and geographic exposure, and the proposed relationship.
View KYC focusNBFI
Non Banking Financial InstitutionsActivity specific checks for lenders, insurers, brokers, asset managers and other financial institutions outside banking.
View KYC focusSPV
Special Purpose VehicleThe vehicle’s purpose, sponsor, ownership and control, underlying assets and contractual cash flows.
View KYC focusMSB
Money Services BusinessLicensing or registration, services, agent networks, payment corridors, settlement arrangements and customer exposure.
View KYC focusClubs, Sporting Clubs, Associations, Societies and Organisations
Constitution, membership purpose, governing committee, signing powers and the use of dues, sponsorships or donations.
View KYC focusEstates
Estate authority, executors or administrators, relevant beneficiaries, asset realisation and authorised distributions.
View KYC focusNPO, Charity and Foundation
Purpose, governance, funding sources, programme delivery, relevant partners and the intended use of funds.
View KYC focusThese customer categories can overlap. The actual legal form, jurisdiction, product and risk profile determine the checks. Requirements and regulated decisions remain governed by the client’s approved policy and authorised teams.
Proof in practice · CX24 team
A complete KYC model across customer structures.
From individuals and private businesses to financial institutions, trusts and charitable organisations, explore how the CX24 team connects evidence, ownership, screening and ongoing review within one 15 stage KYC lifecycle.
14 customer categories15 lifecycle stages01 coherent case narrative
Explore the complete KYC model ↗What CX24 can deliver for BFSI.
Capabilities are assembled around the required solution, client standards, acceptance criteria and level of responsibility CX24 accepts.
Tools and platforms for the work
CRM · Case management · Data platforms · Screening interfaces · Workflow automation · Reporting and analytics
Specific tools are agreed around client standards, interfaces, information controls and the required output.Outputs the client can use
Customer lifecycle blueprint · Data and evidence model · Workflow and integration design · Control matrix · Operating procedures and scorecards
Format, revision status, ownership and acceptance criteria are defined in the engagement scope.Evidence clients can inspect
Source lineage · Review and approval trail · Quality and service measures · Exception ageing · Defined regulated decision boundaries
Client names, project details and outcome claims are published only with permission.Flexible ways to engage
Defined transformation project · Dedicated compliance or data team · Delivery centre · Managed service
Commercial structure and governance are matched to scope, duration and operational responsibility.Engagement boundary
Regulated decisions remain with authorised client teams.
CX24 can support information capture, verification, case preparation, quality review, workflow execution and escalation under agreed procedures. Policy ownership, risk appetite, customer acceptance, suspicious activity decisions, regulatory reporting and other regulated determinations remain with the client’s authorised teams.
Industries We Serve
Industries = who we serve · Capabilities = what we do