- Volumes, queues and service windows
- Procedures, systems and controls
- Exception and client decision rights
Managed Services / Data and back office
Turn high volume work into a controlled operation.
Managed data, document, reconciliation and back office workflows with defined queues, quality controls, exception handling and daily performance visibility.
Service overview
Deliver consistent throughput and accuracy while making backlog, quality and exception causes visible.
Managed data, document, reconciliation and back office workflows with defined queues, quality controls, exception handling and daily performance visibility.
- Service model
- Use focused specialist support for a defined gap, or assemble a multidisciplinary team around a complete workstream. The structure follows the interfaces and decisions in the scope.
- Delivery
- Choose a project, dedicated team, hybrid engagement or managed service. Milestones, client responsibilities and acceptance criteria are agreed before execution.
- Control
- Scope, assumptions, evidence, ownership and review rhythm remain visible. Changes and unresolved risks are recorded with an accountable decision owner.
- Case management
- Document AI
- Workflow automation
- Operating procedure and RACI
- Quality, SLA and exception evidence
- Improvement and governance record
- Managed Services
- Compliance and BFSI
- Data engineering
Lifecycle positionIntake
Classify work and check readiness.
Core capabilities
Capabilities included.
Choose the capabilities your project needs. We agree the scope, interfaces and required outputs with your team before work starts.
Data processing
Capture, normalize, enrich and maintain structured operational records.
Practical coverage
Apply defined validation and source evidence rules.
Document administration
Classify, index, verify and route documents and supporting evidence.
Practical coverage
Keep document status connected to the case.
Quality control
Rules, sampling, maker checker and secondary review controls.
Practical coverage
Measure error by type and downstream consequence.
Reconciliation
Compare records, investigate breaks and coordinate resolution.
Practical coverage
Maintain clear ownership and ageing for unmatched items.
Case and queue management
Prioritize work, manage service windows and route exceptions.
Practical coverage
Balance capacity against urgency and business impact.
Performance reporting
Volume, throughput, accuracy, backlog, ageing and root cause.
Practical coverage
Give operational leaders a current, actionable view.
Solutions
Solutions for common delivery needs.
Start with the problem you need to solve. We define the work, responsibilities and acceptance criteria around that need.
Work volume fluctuates and backlog is difficult to control.
How CX24 respondsSegment the queues, plan capacity against demand and report throughput, ageing and exceptions at agreed intervals.
Data or document quality varies by source.
How CX24 respondsApply source specific completeness and validation checks, with a clear route for correction and review.
Reconciliation breaks remain open without ownership.
How CX24 respondsAssign each exception an owner, evidence record and target date, then track investigation and approval through closure.
Management lacks a daily view of throughput and exceptions.
How CX24 respondsProvide a concise operational view of received, completed and pending work, quality results and items requiring a decision.
Delivery approach
A clear path from scope to evidence.
The exact gates change by service, but ownership, review and measurable outputs stay explicit. Each stage establishes the information needed to enter the next one responsibly.
Intake
Classify work and check readiness.
Stage outcomeWork taxonomy is prepared or updated before the work advances.Process
Execute standardised work steps.
Stage outcomeProcess controls is prepared or updated before the work advances.Control
Validation and quality review.
Stage outcomeQueue model is prepared or updated before the work advances.Resolve
Investigate and route exceptions.
Stage outcomeOperations dashboard is prepared or updated before the work advances.Report
Close work and update performance evidence.
Stage outcomeAgreed next stage evidence is prepared or updated before the work advances.What you receive
Typical deliverables.
Deliverables are adapted to the client environment and agreed acceptance criteria. The aim is to leave behind usable engineering, technology or operating capability, not presentation material alone.
Work taxonomy
Case types, priorities, rules and measures.
Assumptions, ownership, dependencies and the agreed review status are recorded with the output.Process controls
Validation, sampling and escalation logic.
Working files, source information and revision status are organised so the client team can continue using them.Queue model
Ownership, capacity, ageing and exceptions.
Results include the relevant checks, open issues, limitations and approval evidence, not only the final conclusion.Operations dashboard
Volume, quality, turnaround and backlog.
Final handover identifies accepted scope, residual risk, next actions and the accountable owner for each action.Technology and methods
Case managementDocument AIWorkflow automationData validationReconciliationQuality samplingOperations analytics
Evidence clients can review before acceptance.
Agree the deliverables, review records and acceptance measures at the start. These are the evidence you should receive during delivery, not claims about past projects.
Accepted outputs
Deliverables are mapped to agreed criteria, version status, accountable owners and review decisions.
Decision trail
Inputs, assumptions, interfaces, changes, exceptions and approvals remain connected to the work.
Delivery measures
Progress, quality, risk, backlog or service measures are selected for the actual engagement.
Practical handover
Working files, source information, runbooks and handover actions leave the client able to continue.
Client names, project details and outcome claims are published only with permission. Evidence for a specific engagement is confirmed through the agreed scope, reviews and acceptance records.
Choose a delivery structure that fits the responsibility.
Team shape, governance, commercial structure and acceptance are matched to the outcome CX24 is asked to deliver.
Defined project
Bounded scope, milestones, deliverables and acceptance criteria for a specific outcome.
Dedicated team
Stable specialist capacity integrated with client leadership, standards and delivery rhythms.
Delivery centre
Multidisciplinary capacity with named governance, shared methods and transparent reporting.
Managed service
Recurring responsibility operated against controls, service levels and improvement measures.
Build · Enable · Operate