- Volumes, queues and service windows
- Procedures, systems and controls
- Exception and client decision rights
Managed Services / HR and payroll
Run employee operations with consistency and care.
Managed HR administration and payroll support workflows that organize employee data, recurring inputs, validations, queries and evidence across the employee lifecycle.
Service overview
Make recurring employee services predictable while preserving client policy and approval ownership.
Managed HR administration and payroll support workflows that organize employee data, recurring inputs, validations, queries and evidence across the employee lifecycle.
- Service model
- Use focused specialist support for a defined gap, or assemble a multidisciplinary team around a complete workstream. The structure follows the interfaces and decisions in the scope.
- Delivery
- Choose a project, dedicated team, hybrid engagement or managed service. Milestones, client responsibilities and acceptance criteria are agreed before execution.
- Control
- Scope, assumptions, evidence, ownership and review rhythm remain visible. Changes and unresolved risks are recorded with an accountable decision owner.
- HRIS workflows
- Payroll input coordination
- Case management
- Operating procedure and RACI
- Quality, SLA and exception evidence
- Improvement and governance record
- Managed Services
- Data and back office
- AI and automation
Lifecycle positionCollect
Approved inputs and employee changes.
Core capabilities
Capabilities included.
Each capability explains the work itself, how it connects with the surrounding product or operating system, and the evidence needed to make the result usable.
Employee data administration
Maintain approved workforce records and process controlled changes.
Practical coverage
Apply defined authorisation and evidence requirements.
Payroll input coordination
Collect, validate and reconcile recurring and variable payroll inputs.
Practical coverage
Make cut offs, dependencies and exceptions visible.
Attendance and leave support
Administer source data, exceptions and employee workflow coordination.
Practical coverage
Connect policy rules with accountable decisions.
Joiner, mover, leaver
Coordinate lifecycle events, documents, access inputs and hand offs.
Practical coverage
Reduce missed tasks across multi team employee changes.
Employee query support
Receive, categorize, resolve and escalate workforce service requests.
Practical coverage
Create consistent answers and visible ownership.
Reporting and controls
Track cycle completion, exceptions, quality and outstanding actions.
Practical coverage
Give HR leadership a clear operating view.
Solutions
Solutions for common delivery needs.
The starting point can be a technical problem, a capacity gap or the need for a complete delivery workstream. CX24 first clarifies the current state, desired outcome and decision ownership.
Payroll inputs arrive late or inconsistently.
How CX24 respondsApproved inputs and employee changes. The scope, responsible owners and evidence needed for closure are agreed before execution begins.
Employee changes are spread across email and spreadsheets.
How CX24 respondsCompleteness, policy and control checks. The scope, responsible owners and evidence needed for closure are agreed before execution begins.
Query ownership and turnaround are unclear.
How CX24 respondsDefined administration workflow. The scope, responsible owners and evidence needed for closure are agreed before execution begins.
The HR team needs scalable process capacity without giving up control.
How CX24 respondsAccountable client decisions. The scope, responsible owners and evidence needed for closure are agreed before execution begins.
Delivery approach
A clear path from scope to evidence.
The exact gates change by service, but ownership, review and measurable outputs stay explicit. Each stage establishes the information needed to enter the next one responsibly.
Collect
Approved inputs and employee changes.
Stage outcomeOperating calendar is prepared or updated before the work advances.Validate
Completeness, policy and control checks.
Stage outcomeProcess playbook is prepared or updated before the work advances.Process
Defined administration workflow.
Stage outcomeException register is prepared or updated before the work advances.Approve
Accountable client decisions.
Stage outcomeService report is prepared or updated before the work advances.Close
Reconciliation, reporting and evidence.
Stage outcomeAgreed next stage evidence is prepared or updated before the work advances.What you receive
Typical deliverables.
Deliverables are adapted to the client environment and agreed acceptance criteria. The aim is to leave behind usable engineering, technology or operating capability, not presentation material alone.
Operating calendar
Cut offs, dependencies and responsibilities.
Assumptions, ownership, dependencies and the agreed review status are recorded with the output.Process playbook
Steps, systems, controls and exceptions.
Working files, source information and revision status are organised so the client team can continue using them.Exception register
Owners, ageing, action and resolution.
Results include the relevant checks, open issues, limitations and approval evidence, not only the final conclusion.Service report
Volume, timeliness, quality and backlog.
Final handover identifies accepted scope, residual risk, next actions and the accountable owner for each action.Technology and methods
HRIS workflowsPayroll input coordinationCase managementKnowledge baseAutomationOperational reporting
Evidence clients can review before acceptance.
Proof is defined through the engagement itself: accepted outputs, a visible decision trail, agreed measures and a usable handover.
Accepted outputs
Deliverables are mapped to agreed criteria, version status, accountable owners and review decisions.
Decision trail
Inputs, assumptions, interfaces, changes, exceptions and approvals remain connected to the work.
Delivery measures
Progress, quality, risk, backlog or service measures are selected for the actual engagement.
Usable continuity
Working files, source information, runbooks and handover actions leave the client able to continue.
Client names, project details and outcome claims are published only with permission. Evidence for a specific engagement is confirmed through the agreed scope, reviews and acceptance records.
Choose a delivery structure that fits the responsibility.
Team shape, governance, commercial structure and acceptance are matched to the outcome CX24 is asked to deliver.
Defined project
Bounded scope, milestones, deliverables and acceptance criteria for a specific outcome.
Dedicated team
Stable specialist capacity integrated with client leadership, standards and delivery rhythms.
Delivery centre
Multidisciplinary capacity with named governance, shared methods and transparent reporting.
Managed service
Recurring responsibility operated against controls, service levels and improvement measures.
Build · Enable · Operate